It's Fully Loaded - Our Helpdesk has everything you'd expect from a help desk software. They may ask for data records, policies, procedures, training records, or other details. While we can’t discuss every fax provider, let’s compare four of the most prominent HIPAA-compliant fax services on the market today. This is of no wonder since its free package. Use of a Help Desk ticketing system ; Experience in a managed services provider environment is a plus. Zoho Desk. Check out the 10 best HIPAA-compliant help desk software that offer BAA and offer all the essential features to enhance patient communication: 1. “I looked at a dozen or more systems before choosing JitBit. Free Trial. Reviews of Freshdesk say it works well for teams of all sizes due to its tiered pricing packages. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options. You can simplify and automate the process of case management with the help of triggers and macros. NIST's HIPAA encryption standards recommend 128-, 192-, or 256-bit encryption. Ticketing systems and help desk software for customers and staff. It includes features like ticket management, asset management, automation, self-service, SLA tracking, and reporting. with self-serve support. ClickUp. HESK allows you to set up a web-based customer support portal or an IT help desk. Our Priority. Giva has an intuitive design: Low training costs & start-up time. Help Desk software is a computer program that allows customer service representatives to keep track of user requests and handle other customer-service-related concerns. Freshdesk. That is why Self-Hosted, or HIPAA compliant cloud help desk systems are absolutely crucial. Biologix provides very low cost HIPAA training. Freshdesk HIPAA compliance comes down to how it is configured. Customers have questions and concerns about the products and services they purchase and want to speak with a live person. Enact Device and Network Policies. Your trial account is already configured with common default settings, so you can get stared right away with our ticket management system. HubSpot’s free plan is completely free, and not a trial plan. Unfortunately, many help desk solutions only offer cloud-based solutions that both pose additional security risks and make it impossible for clients to. 11. 4K multi-monitor support Full resolution and support for multi-monitor-setups. Best For. Help desk software gives you all the tools you need to address customer issues, helping you: Provide proactive service. HIPAA Requires eFax Corporate Delivers; Access Control: Requires covered entities to “Implement technical policies and procedures for electronic information systems that maintain electronic protected health information to allow access only to those persons or software programs that have been granted access rights as specified in §. Benefits of Using Giva's Knowledge Base Tool. Biologix provides very low cost HIPAA training. Help Desk Boost productivity with a workspace that connects your inbox, tickets and help center; AI Chatbot Cut support volume and increase efficiency with an AI chatbot and automations; Proactive Support Get ahead of support volume with product tours, outbound messages, and more; Platform Deliver personalized support at scale with a fully. An IT service management (ITSM) solution used in healthcarecomes under the purview of HIPAA since it could be used to record various ePHI, including healthcare provider. The Zendesk Suite is the simplest way to get up and running with everything your team needs to deliver seamless support across channels, at great value. Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing system aimed at helping businesses stay ahead of the digital curve. Thus, applying ticketing systems allows storing all your client communications together. HITRUST developed and sustains the CSF, which functions to. IT support ticketing systems improve productivity and decrease expenses. or be integrated into a wider help desk system. Atera offers an AI helpdesk solution specifically designed to enable IT departments’ routine tasks. Adhering to HIPAA compliance while using Zendesk largely depends on how you use the software. Use TeamViewer’s industry-leading intelligent scaling technology to match the ultra-high resolution of a remote computer with the display computer. We currently have Spiceworks as our helpdesk, but are looking at Zendesk or Freshdesk as a replacement (though I don't think any of these support mobile messaging in a HIPAA compliant/configurable way, I was thinking of using Twilio. The single most critical difference between LBi HR Help Desk and more generic IT help desk systems is the concept of confidentiality. A help desk ticketing system equipped with automated tools for creating, tracking, and managing support requests, improves ticket categorization and assignment. SolarWinds Service Desk (FREE TRIAL). Security and compliance features. Assist AI Provide IT support directly from Slack and Microsoft Teams. OTRS (Open source Ticket Request System) is a help desk and IT service management system. For example, you easily organize external customer inquiries into tickets for support agents. Co-author documents simultaneously with colleagues while in desktop productivity suites. Your migration begins with choosing the help desk from which you want to export data. It is a privacy officer's (or in some companies a CISO's) job. 3. It's a great fit for companies, organizations and projects that need to offer customer service in line with their requirements under HIPAA. Hiver: Best for Gmail users. ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. Teamwork Desk helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. It offers an easy-to-use and efficient way to structure customer support by giving customers the ability to submit tickets with relevant information, allowing them to be answered quickly and accurately. It's one of the main reasons drug and alcohol rehab centers trust Giva's HIPAA-compliant cloud help desk software that protects electronic health and medical records. 7. When you apply the cost per call for the various call flow models you can see financial impact. TranscribeMe is a HIPAA-compliant transcription software known for its fast and accurate transcription services that cater to health care professionals and institutions. By using a ticketing system, organizations can. The benefits of using an AI help desk. By Ron Avignone. In 2014, SolarWinds Service Desk announced its ability to support the HIPAA and HITECH regulations, as well as the ability to sign HIPAA Business Associate Agreements (BAAs) with customers. 1. Feel free to compare with our competitors. API: create applications, integrate data and interface between your business systems and your SolarWinds Service Desk account. Live Chat and HIPAA Compliance. With a free pricing plan, the system provides a complete package of help desk and ticket management features, including such tools as ticketing, email scheduling, team email, the HubSpot mobile app, email reply tracking, and 1-to-1 email. You want a help desk platform that meets or exceeds the U. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp. LiveAgent supports multiple channels including voice, chat, and social media. TranscribeMe is a HIPAA-compliant transcription software known for its fast and accurate transcription services that cater to health care professionals and institutions. Help Desk Ticket Workflow [classic] In this post, we’ll list the top free and premium systems to help you improve your customer experience. 1. The help desk ticketing system from Help Scout can support large teams with more than 500 users but also. Under the Zendesk business associate agreement, the following minimum security configurations must be put into place for the software to be HIPAA compliant: The password security level must be set to “High. Mobile App Security. HelpSpot is a help desk and ticketing system designed for customer experience teams in all industries. the help desk ticketing system simplifies your agents’ job with easy issue tracking and. Zendesk is a provider of a customer service software program and support ticketing system. Help Desk systems can contain a lot of automation. Any help desk solution can automatically route tickets to a specific individual or group based on company workflow rules. Team is very happy with the tool. Although there is no officially recognized HIPAA compliance certification program, Zendesk has passed an internal HIPAA audit. WestFax. A good example of this is when a nurse creates a ticket relating to a patients record in an EHR system. It allows for an unlimited number of users who can have access to all the free features. Ticketing software simplifies customer support, but that’s not the only reason to invest in a ticketing system. The only way to constantly improve your support system is to track metrics. Create a knowledge center to help your employees find critical information on their own, saving time for your IT and HR teams. A ticketing system is a software application used to manage and track support requests and customer inquiries. Your ticketing software can convert support requests from various sources into tickets, including email, phone, chat, apps, and social media. Analyze requests to uncover trends and improve your employee support system. It offers a help desk, ticketing system, and knowledge base, making it a comprehensive solution for customer support. Help Desk Ticketing System; Live Chatbot; 2-Way SMS Texting; FAQ Software; 24/7 Live Chat Support; Cloud Phone System; Social Media Customer Support; Pricing; Resources. Data Center Security. Benefits of Ticketing Software for Support Giva: Best IT Ticketing System Giva: Best HIPAA-Compliant Ticketing System Free Ticketing System Software Best IT Help Desk Ticketing System Trouble Ticketing System Best ITSM Incident Management System Best Email to Ticket System Tsunami Ticketing™ for Emergency Management Customer Service Ticketing. Violating HIPAA rules can come with hefty financial penalties. HIPAA is a 'black box', a confusing morass of regulations and requirements that is anything but intuitive. Middle East UAE. Zoho Desk is. It's very easy to get started with Giva's HIPAA-compliant ticketing system. Here’s how to start a ticketing system of your own. 2. Zendesk Enterprise Support also offers optional HIPAA compliance. There's a video library that will enable you to learn Giva's service desk ticketing system in less than 1 hour and deploy Giva in just a few days. HIPAA compliant fax accessible via any device using our modern web portal, fax-to-email, faxbridge connectors, or our infinitely scalable fax API. Our Pick. Products. "Very affordable ticketing system. These systems are not always HIPAA compliant, and if you plan on using them to transmit Personal Health Information (PHI), then they must be. Discover how Giva exceeds. Both help desks and service desks aim to resolve tickets within an expected timescale and have to meet KPI and SLA requirements. When we reach the customer service department, they use help desk software to manage our questions. Businesses report increased loyalty by focusing on customer service. show. RingCentral boasts full compliance with numerous security standards, including HIPAA, CPNI, SOX, and PCI. Yes, our company (Isos Technology) has helped a number of organizations implement JIRA for the purposes of tracking clinical trials, mobile healthcare applications, and other PHI related implementations. Best for IT Help Desks. We’ve also got a startup plan to help early-stage companies grow. We’ve created this guide to provide you with the knowledge you need on how to use our products in a HIPAA-compliant way. a HR Management Software or HR Ticketing Software is a platform that human resources can use to improve service, track users’ requests, and reduce costs. Troubleshooting problems associated with a company’s brands. It allows patients the ability to maintain more control over their health information, set boundaries on how it’s used, and holds those who have access to the information accountable for inappropriate use of the information. Now, time to get fancy and make things easy for you and your team: easily set up rules to control just how tickets are handled in your help desk. Ticketing systems also let you track each task’s lifecycle from identification to resolution. Products. High-quality, well-managed IT ticket management software will transform your help desk into a powerhouse. Less Integration like asset management cannot be. OneDesk's helpdesk software empowers customer service teams with ticketing tools, email tracking, self-service portal, knowledgebase, SLAs & more. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. HIPAA FAQ What is HIPAA? Health Insurance Portability and Accountability Act of 1996 is a law that is designed to safeguard sensitive consumer medical information. Expedited support; HIPAA compliance, BAA; Order now. Help Desk A robust ticketing system for customer service, IT and internal help desk needs. There are a lot of crucial benefits of having such software. Zendesk helps businesses automate ticketing with intelligent routing and optical character recognition (OCR). Managing a support team’s workflow. HIPAA is the US law that regulates how all healthcare information is used and shared. So, it is a really good ticketing system and a great management tool for employees. With the help of our HR Help Desk software you can organize all the internal team requests from various sources together, either from email, phone, Slack or live chat. These support operations include: Managing and tracking client support inquiries and requests. Zendesk for Service: Best for customer service. Take the demo today!Once a Ticket is determined it needs to go to the doctor, then the doctor can correspond via the ticket system directly with the patient. Voice, video and text chats to instantly communicate with end-users. An IT help desk is a software platform that helps businesses provide technical support to employees and customers. ”. ) through a shared inbox. Unlike SolarWinds, Jira Service Desk is a helpdesk ticketing system suitable for both ITSM and customer service. An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide; Multiple service desks for its internal IT help desk and customer service organizations; One-week deployment for a geographically dispersed workforce HIPAA Compliant Help Desk Software enables organizations to respond more efficiently and securely to users. $29/agent/month. Contact Us; U. Collaborative Ticketing and AI for Exceptional Customer Experience. 92%. Internal integrations like a knowledge base, a survey maker, and live chat make ProProfs Help Desk a complete powerhouse, enabling you to deliver a 360° support experience and gauge customer delight using CSAT and NPS surveys. It is a system for collecting and managing help desk requests. ITSM ticketing systems also help organizations to maintain service levels, manage their resources effectively, and ensure compliance with industry regulations. Great customer support should be tied to the customer—not the computer, fancy headset, or even a particular day or problem. A quality support ticket system will compile this data for you automatically. In this tutorial, you will install OTRS Community Edition on your server and set up a simple help desk system. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. TicketLeap Case Study. Not only has it's been a great software solution for our needs, but. Whichever method you use, make sure it's compliant with national and state laws. Reduce email volume by 30% . 3 of us in the IT support team, but a total of 6 who do Dev work and occasional ticket support. HIPAA Compliant Cloud Storage - Customer data is never deleted and always available. Automated workflows and pre-set triggers to manage IT tickets. You can find most of the information in the HIPAA Compliant Helpdesk Software article on our website. 5. Collect problems/resolutions in a consistent format for a knowledge base. With the development of many software applications and web-based platforms, it is now easy to access healthcare facilities and information electronically. Since it has been built on the same platform, this solution connects seamlessly with the company’s popular project management system—Jira Software. Create rules for ticket routing and manage tasks between multiple departments. applications, IT ticketing, and help desk systems. Corsera provides free HIPAA training focusing on the complexities of healthcare security, privacy, compliance and reporting. Another critical feature of IT help desk ticketing tools is the unified smart inbox. Move the conversation from the inbox (or from Slack or Microsoft Teams with Halp) to one queue in Jira Service Management so nothing falls through the cracks. Discover HIPAA toolkits, compliance companies, checklists, & training & certification resources!IT ticket software is a tool to track employee requests submitted live or even walk-ins. Great customer support should be tied to the customer—not the computer, fancy headset, or even a particular day or problem. Jira Service Desk. What holds most providers back from deploying this tech is an overall misunderstanding of what is. 60% reduction in the 5 year Total Cost of Ownership (TCO)Navigating HIPAA telephone rules can be tricky. Enhanced Security Posture Improve security hardening scores from 51% to almost 80%, and MITRE ATT&CK coverage to over 86%. Small Business Blog. Of course, the requirements gathering process may become a challenging task. It is a single point of contact for end-users who need help related to IT issues. A cloud-based help desk IT ticketing system is a software solution that enables organizations to efficiently manage and resolve IT support tickets. Home of HelpDesk Ticketing system, Macro Recorder and more - Jitbit Software. Manage mobile device… Show moreLog and organize tickets all in one place. Try Jira Service Management. Our IT department is responsible for correcting clinician errors created in. With new features of Helpdesk 365, you can improve the efficiency and performance of agents and teams with : Configurable SLA based on the request, department, services, etc. You optimize your customer communication and processes with OTRS, thus improving the services of your company. For example, Hiver allows you to assign all incoming customer queries to support agents and ensures no conversation is missed. I'm excited for cloud to be compliant, its in the works!Spiceworks by its self really does not fall under the purview of HIPAA, but in certain circumstances may contain data that does. Requests come in via email, live chat, text-messages, phone calls - all go into the same storage, where help desk agents can add their responses and keep track of tickets. It brings together various support channels, like email, chat, and a knowledge base, in a unified platform. Agents can tap into in-depth reports, like CSAT scores, to gain operational insights. The elements they handle, called tickets, provide context about the issues. 308 (a) (7) (ii) (A) Giva's HIPAA-compliant backup procedures create and maintain retrievable exact copies of all data that contain protected health information (PHI) from electronic health and medical records. We strive to make our help desk accessible and easy to use for. It is especially important to have HIPAA policies and procedures that keep track of all these devices. S. Splashtop has the high performance, flexibility, and control you need to effectively support your organization. Alert agents, and supervisors based on various stages, etc. Its quick to set up and easy to keep track of everything. TranscribeMe: Best HIPAA-compliant transcription software. All data center operations are protected 24/7/365 by 6-level security. This includes ensuring that only authorized individuals have access to PHI and that all PHI is properly safeguarded. All relevant information and customer data are centrally managed. Try for free Request a demo Self-Service Knowledge Base Cut up to 90% of incoming requests. In this article, we will discuss the top 10 HIPAA-compliant help desk software to streamline patient communication securely while also improving patient support. 6. OneDesk is hipaa-compliant help desk software. You want a help desk platform. Modernize service management for IT and beyond. Track and prioritize incoming service requests in one shared inbox that keeps your team organized and your customers delighted. We do yearly audits and employee training and we take all the technical HIPAA aspects very seriously. Zoho Desk is a user-friendly help desk solution that centralizes communication across multiple support channels, including phone, email, live chat, SMS, and social media. It enables agents to streamline ticket statuses with the help of various views (Kanban, lists, and cards). Refer to the infographic below for more details on each tiered category. Live Chat and HIPAA Compliance. BOSSDesk, an ITIL compliant enterprise service management, IT service management, and help desk software, is highly ranked by customers for providing an affordable solution, great user experience, a wide range of features, and excellent U. We can sign BAAs for Standard, Premium, and. Your job is to implement those controls. Although Giva does not have a product in this market space it is important that our customers understand the rules and to prepare. In just a few seconds, you will be redirected to your app. Level 1, the Help Desk, has a call resolution cost range up to $25, Level 2: $75 - $200 and Level 3: $200 - $500. A HIPAA-compliant help desk also has procedures in place to ensure the timely and accurate destruction of PHI. Your trial account is. Overall good tech and end-user experience. It provides a single point of contact for users, customers, IT personnel, IT services, and any external organizations. Alloy IT Service Desk Software helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with automatic escalations and e-mail notifications, share knowledge, improve communication with customers, and streamline collaboration within your. Efficiency: Secure systems make it. More personalized to your customers. HappyFox Help Desk Ticketing System. What is a HIPAA Compliant Help Desk? Help desks are an important part of running any business, but as a business working in healthcare it is important to keep. 2. Help Scout for Good is a program for non-profits and B-corps. LiveAgent is a comprehensive, web-based help desk ticketing system designed for businesses of any size. If you’re a third-party vendor HIPAA compliance allows you to work with hospitals, doctors, and other medical entities. Ticketing software boosts customer service morale and productivity. Hiver – A Robust Help Desk Ticketing Systems to Streamline Customer Support. ProProfs’ help desk is great for both customer support and IT teams alike. Deploy in just days, train in 1 hour. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view. It applies to every type of health data: digital, hard-copy, even spoken conversations. Remove branding. q. You can also check if the software complies with compliance requirements, such as GDPR, HIPAA, or PCI. The ideal choice will remove as much friction as possible, leaving more energy for helping customers instead of fighting tools. Efficiency: Secure. Penalties for HIPAA violations fall in four tiers: Tier 1: These violations are unintended, and the organization is unaware of the issue behind the violation and could not reasonably prevent it. Great ticketing system for smaller organizations. Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: Web-based apps: Google Apps, Zendesk, JIRA, OneLogin, and Okta. Atera is an all-in-one software for managed service providers (MSPs) that combines remote monitoring and management, professional services automation, and remote control & support – all in a single platform. Today, a trouble ticketing system is often a cloud-based Software-as-a-Service (SaaS) platform that helps businesses manage and improve customer interactions using trouble tickets. HappyFox is a relative newcomer on the help desk scene. Step 4. magdum - thats correct, currently cloud software is not hipaa compliant but Atlassian is on the way to compliance. OneDesk is powerful helpdesk and project management software in a single application. Awesome Support is a popular WordPress ticketing system with extensive features. A. Jan 25th, 2017 at 10:57 AM. It is important to understand the HIPAA rules surrounding telehealth video platforms. Yes. What holds most providers back from deploying this tech is an overall misunderstanding of what is. This helps agents save time deciding which ticket to solve first. 24-7 customer support phone line. User confirmation and ability to record remote sessions. IT Service Management (ITSM) teams don't have time to write every single response message from. Find: Filter, search and refresh your ticket list with a click. Built for large enterprises. When we reach the customer service department, they use help desk software to manage our questions. Great customer support should be tied to the customer—not the computer, fancy headset, or even a. Front. This is a Cloud-based service desk solution that provides a central contact point for your Help. It is what makes customer service effective and innovative. The SLA Monitoring system is really useful to know how we're performing. Therefore, we have seen improvements to the sales system and many advanced features. Using the latest technology stack, the Cloud Help Desk ticket system makes it simple and easy to use. A ticketing system, also known as help desk ticketing software, can be defined as an online customer service tool used to perform support operations. Organizations handling protected health information need a HIPAA compliant help desk. These HIPAA cybersecurity protocols go beyond basic data center compliance and encompass. This document outlines the requirements of in terms of faxing protected health information and how FaxBetter, an easy-to-use cloud-based fax service, can help health organizations to comply with HIPAA’s regulations for information flow and exchange. Americas Canada United States. Best For: Startups and companies looking to scale in a cost-efficient way. As health insurance and healthcare services modernize and digitalize, more health information is stored, transferred, and updated digitally. Lead Generation and Sales Tips. If the help desk or customer service team is divided into areas of. A 100% HIPAA compliant ticketing CRM system for healthcare and insurance companies that ensures PHI level data security. Freshdesk ensures every business has privacy, security, and data protection on all fronts. The administration is well organised and logical, so just follow the step-by-step process, and you'll be ready to use Giva after just 10 easy steps in the basic set-up. With HubSpot’s ticketing system, you can record, organize, and track all your customers’ issues in one dashboard. Easy CS ticket triage. 1. Out-of-the-box API Integrations. REDCap is definitely capable of compliance with just about any standard – for example, HIPAA, Part-11, and FISMA standards (low, moderate, or high). Mighty. HubSpot offers a free plan for its help desk software with a limited but impressive range of features, including chatbots, canned responses, email reply tracking, ticket pipelines and more. 4 answers. Customer, employee, maintenance, administrative requests: Mojo tracks everything. Benefits of Ticketing Software for Support Giva: Best IT Ticketing System Giva: Best HIPAA-Compliant Ticketing System Free Ticketing System Software Best IT Help Desk Ticketing System Trouble Ticketing System Best ITSM Incident Management System Best Email to Ticket System Tsunami Ticketing™ for Emergency Management. Regular email is not HIPAA compliant and cannot be used to discuss patient matters between staff and doctors. Hiver: Best for Gmail users. Help Desk software is a computer program that allows customer service representatives to keep track of user requests and handle other customer-service-related concerns. Drive revenue - Track, report, and bill client requests. Front. Resolve support requests faster and more accurately than ever before. Step 2. Giva is HIPAA compliant and implements each of these safeguards and more with their Key Elements of HIPAA-Compliant Cloud Help Desk Software for Electronic Health & Medical Records. Giva's HIPAA-compliant cloud solutions can assist any behavioral health and substance abuse organization, or private practice psychologist and psychiatrists by providing customer support and case management software. Create a rating system. Help desk software. Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Once you have your tool set up, you need to follow several best practices to ensure your software works in the most effective way. Non-profit and startup pricing. HHS has developed guidance and tools to assist HIPAA covered entities in identifying and implementing the most cost effective and appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of e-PHI and comply with the risk analysis requirements of the Security Rule. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view. Over 50,000 customers across the globe trust Freshdesk with their data security. Zendesk Enterprise Support also offers optional HIPAA compliance. Willing to sign a BAA. While it didn't have the HIPAA compliance my company needed, I would still recommend it. A number of help desk ticketing system solutions are available to perform these tasks, in desktop formats and as mobile. Reduces staff turnover cost by ensuring that your organization's knowledge does not walk out the door. SaaS On-prem Pricing plans for teams of all sizes. Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. 1. HIPAA compliance offers multiple advantages for customer service, including: Trust: If you handle customer service in-house then adhering to HIPAA regulations helps foster patient trust. The software is very cheap and easy to use. Tool features, including an email help desk ticketing system, assignment automation, and a self-service ticket portal, ensure that all your customer issues are handled on time with clarity in communicating the resolution progress. The platform incudes Zendesk Support – a call center and ticketing system; Zendesk Chat – a web and mobile messaging system, and the customer. New Releases and Updates. If you’re a third-party vendor HIPAA compliance allows you to work with hospitals, doctors, and other medical entities. Customers may submit tickets through various channels, such as email, phone, web forms, or live chat, depending on the size and scope of the customer base. Auto-assign and auto-close to improve the efficiency of the team. Discover HIPAA toolkits, compliance companies, checklists, & training & certification resources! IT ticket software is a tool to track employee requests submitted live or even walk-ins. Streamlined workflow. Open Source helpdesk ticket System - UVdesk provides PHP based free customer support ticket software, that includes Email piping, Knowledgebase, Automated workflow, Mailbox, Email templates, and many more. HIPAA-Compliant Chat and Email Communications. 12 Help Desk Ticket Examples and Responses for Busy IT Managers. All it takes is one employee to accidentally forward a HIPAA sensitive email, to the Help Desk email. In order to support HIPAA compliance, SolarWinds Service Desk has reviewed the HIPAA regulations and updated its product, policies and procedures to support customers. For instance, Giva's trouble ticket software is a component of our cloud-based help desk solution. Jotform. Risk Analysis. Sentiment Analysis: Zia, an artificial intelligence from Zoho Desk, analyses and tags help desk tickets before your agents get to them. 3. The Ultimate List of HIPAA-Compliant Software Platforms for Hospitals, Clinics & Healthcare Entities. See details.